Privacy policy

PRIVACY POLICY

1. COLLECTION OF PERSONAL DATA AND CONTACT DETAILS

1.1 General Information Thank you for visiting our website. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our services. Personal data refers to any information that allows you to be identified, directly or indirectly.

1.2 Data Controller The party responsible for data processing on this website is:

  • Brand: Olivia & Luna Boutique

  • Email: info@olivialunaboutique.com

1.3 Data Security To protect your personal data during transmission, we use state-of-the-art encryption methods (e.g., SSL/TLS) via HTTPS. You can verify this by the lock icon in your browser's address bar.

2. DATA COLLECTION WHEN VISITING OUR WEBSITE

If you use our website for purely informational purposes, we only collect data that your browser transmits to our server (server log files), including:

  • Browser type and version

  • Operating system used

  • Referrer URL (the page previously visited)

  • Host name of the accessing computer (IP address)

  • Date and time of the server request

This information is technically necessary for us to display our website to you and to guarantee stability and security.

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our store and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

4. CONTACTING US

When you contact us (via contact form or email), personal data is collected. This data is stored and used exclusively for the purpose of responding to your request or for establishing contact and the associated technical administration.

5. DATA PROCESSING FOR ORDER EXECUTION

To process your order, we work with service providers who support us in the execution of contracts. We share necessary data with:

  • Shipping & Logistics: Delivery partners to ship your physical goods.

  • Payment Processors: Such as PayPal, Shop Pay, or Klarna. All payment transactions are processed in US Dollars (USD) and are encrypted.

6. MARKETING AND NEWSLETTERS

If you subscribe to our newsletter, we will regularly send you information about our offers. You can unsubscribe at any time by clicking the "Unsubscribe" link in the email or by contacting us directly.

7. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a resident of California, you have specific rights regarding your personal information:

  • Right to Know: You can request disclosure of the categories and specific pieces of personal data we have collected.

  • Right to Delete: You can request that we delete personal information collected from you.

  • Right to Opt-Out: We do not "sell" personal information in the traditional sense, but we do use tracking cookies for advertising. You can opt-out of automated tracking through your browser settings.

8. ONLINE MARKETING AND ANALYTICS

We use tools such as Google Analytics (with IP anonymization), Google Ads, and Meta Pixel (Facebook) to analyze website traffic and display relevant advertisements. These tools help us understand customer behavior and improve our store experience.

9. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10. YOUR RIGHTS AND CONTACT

Regardless of your location, you have the right to access, correct, or delete your personal data. If you wish to exercise these rights or have questions about our privacy practices, please contact us at info@olivialunaboutique.com